#Amazon contact number how to#
#Amazon contact number driver#

To view the status of your request, locate your order in the list on the Your Orders page and select 'Problem with order.'' You can also monitor the status via Amazon Pay. 'We will notify you of our decision via the email address associated with your account. 'Refund requests can take up to one week to investigate,' Ip says. While no figures are available for missing Amazon packages, Amanda Ip with Amazon PR says the vast majority of packages make it to customers without any issues.

The order is different from expected, or you've returned it in accordance with Amazon's return policies.

The tracking from Amazon says it was delivered, but no package has arrived.

Three days have passed since the latest estimated delivery date.

You might be eligible for a refund request under the Amazon A-to-z Guarantee of protection in these cases when you purchase third-party-seller items: Note that a seller has 48 hours to respond before you can contact Amazon to file a missing-package claim. After the prompt about what you need help with, choose the option for 'An order I have placed.' The program will lead you through the steps to resolve your issue. Then click on the 'Ask a question' button, and Amazon's Seller Messaging Assistant program will likely pop up. If a third-party seller was responsible for the order, you should go to your orders and select the seller. If you opt for the latter, you'll need to enter your number, and click 'Call me now' to talk to a representative by phone about your Amazon delivery problems. You can either click 'Start chatting now' to interact with a bot, or click 'Request call now' to get help over the phone. Select the type of issue you need help with, the order that's affected, that the order says delivered but isn't there, and that you need more help. When dealing with Amazon, go first to the 'Customer Service' page. Either way, you want to have the order number handy. If the package arrived at Amazon's facility or the carrier facility, contact Amazon with the delivery complaint if it didn't arrive at the facility, contact the third-party seller. Who should you call? Consult your tracking information. If your Amazon package hasn't arrived after those 48 hours, you should either contact Amazon to report the missing package, or get in touch with the carrier or third-party seller. In 'rare cases,' Amazon packages show as delivered up to 48 hours prior to their actual arrival. If you're within that window, wait to see if your order shows up - it could still be en route. In 'rare cases,' Amazon packages show as delivered up to 48 hours prior to their actual arrival. If your Amazon package shows as delivered but you can't find it, don't panic! Amazon recommends first checking the delivery details - ensure the address is correct, check the porch or garage, and see whether one of your neighbors accepted your order.

#Amazon contact number how to#

How to Contact Amazon About a Missing Package

The only real exception should be standard international shipments, and perhaps certain items sold by Amazon Marketplace sellers.

Most Amazon orders are trackable once the packages have shipped. SEE ALSO: How to Get an Amazon Refund for a Late Delivery If you'd rather not have Amazon take photos of your property, you can opt out by contacting customer service. It'll send you a photo to confirm the delivery has been made when a package is left unattended. Note that map tracking is disabled for wish list or gift orders to protect the recipient's privacy.Īmazon Photo on Delivery is another shipping service that can come in handy.

#Amazon contact number driver#

You can then see the remaining number of stops the driver has before the delivery arrives at your door. On the day of delivery, click 'Track package' from your Amazon account, shipment confirmation email, or the notification on Amazon's app. Looking for something more robust? Amazon Map Tracking is a feature that allows you to track the real-time progress of select packages delivered by Amazon. Amazon Map Tracking allows you to follow the real-time progress of select Amazon packages.